Shipping policy

1. Introduction

At www.thebodybasics.in, our aim is to provide you with premium quality products in a timely and efficient manner. The following Shipping Policy details the terms and conditions under which products purchased from our website are shipped to our esteemed customers.

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

2. Dispatch Time

All products will be dispatched within 48 hours from the date of ordering. However, any national holidays or other mandatory holidays that occur within this period might lead to a postponement in dispatch. If for some reason, the dispatch is delayed beyond the stipulated 48 hours, our customers will be informed about the reason for the delay and given an expected dispatch date.

3. Packaging

The Body Basics ensures that all products are packed in protective boxes to safeguard them from potential damages during transit. We go the extra mile to ensure the safety and integrity of the products you've ordered.

4. Delivery Delays

While we commit to a prompt dispatch, the delivery duration largely depends on the efficiency of the courier service. The Body Basics is not liable for any delays instigated by courier companies. For real-time updates, customers can utilize the tracking number provided to them.

5. Returned Shipments

If a product is returned to us because of delivery issues or incorrect address details, we will make a second attempt to deliver the product after verifying the address and phone number provided by the customer.

6. Cash on Delivery (COD)

While COD is an available payment option, The Body Basics reserves the right to decline the dispatch of COD orders if the authenticity of the order is in doubt. This measure is put in place to ensure genuine and transparent transactions.

7. Cancellations and Changes

For any cancellations or changes in your order, we advise reaching out to our customer service team at the earliest. Once an order has been dispatched, alterations or cancellations might be challenging.

8. Customer Communication

Your satisfaction is pivotal to our operations. Should there be any unforeseen hiccups in the delivery process, we promise to keep you in the loop. Our dedicated customer service team is always at your service to address any concerns or questions about your order's shipment.

9. Policy Modifications

The Body Basics reserves the right to alter this Shipping Policy as and when required without prior notification. To stay updated on our shipping guidelines, we recommend that customers periodically check this Shipping Policy.

For further inquiries or clarifications about our shipping procedures, our customer service team is always available. We are here to ensure your shopping.

Thank you for choosing The Body Basics.